Risk Management Strategies for Avoiding Complaints By Alan Carson Good home inspectors don’t get complaints. We thought we might catch your attention with that opening sentence! Actually, we believe that all home inspectors get complaints eventually. Why? There are several reasons but part of the answer may lie in our definition of a home inspection,...…
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Editor’s Note: Even in these go-go times it pays to keep on eye on the bottom line. Noted author and long-time appraiser Lloyd Manning takes it down a notch to revisit some business basics. Spring Cleaning: A Business Refresher Lloyd R. Manning To run a successful appraisal or home inspection practice you must do several...…
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Starting the New Year Fresh By David Roche, CRI Winter is here and with it the prospect of having more time on your hands as your inspection business slows down. It is a time of the year when you start thinking about watching TV, renting videos, eating big dinners and going to bed early with...…
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Meet a Mold Inspector Even in one of the driest spots on earth—the Las Vegas desert, there is plenty of work for mold inspector Vladimir Primaky. “It may be dry outside but inside there are plenty of opportunities for moisture intrusion that can cause mold to grow, such as roof leaks, leaky pipes, improperly adjusted...…
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Phone Etiquette: Are You Irritating Your Clients? By Mark Fitzgerald Does this sound familiar? It happened to me at least four times this week: people who are very well intentioned managed to irritate the heck out of me. I know they didn’t mean to…but they did. There are occasions when you will leave your phone…
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Inspecting an Attic from the Inside Out By: Cliff Steelman The attic is one of the most important areas of the house to be inspected. Here’s why, along with a few tips to help ensure that your attic inspections are thorough and complete. To understand the importance of an attic inspection you must first understand…
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Understanding Arbitration Douglas A. Glass, Esq. & Kris P. Thompson, Esq. It’s mid-afternoon on a typical Thursday. There is a knock at your office door. You are not expecting anyone so you are slightly surprised as you walk to the door and open it. A young man stands in front of you, somewhat out of...…
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State of the Art Mold Test Now Available Lighthouse Laboratories is now providing state-of-the-art DNA testing for Stachybotrys Chartarum (toxic or black mold) through the collection of a simple dust sample. The test uses real time Polymerase Chain Reaction (PCR) methodologies developed by the U.S. Environmental Protection Agency (EPA). The DNA test is considered highly...…
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Avoiding Complaints Are You Doing All You Can? The following is excerpted from the Liability Reporter, a risk management e-newsletter for real estate home inspectors and appraisers published by the Organization of Real Estate Professionals (www.OREP.org). Home Inspector Checklist* 1. Do you always obtain a signed pre-inspection agreement from the client? 2. Does your pre-inspection…
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It all starts with a phone call. A prospective homebuyer/seller calls about your services and fees. The impression your firm makes over the telephone, in large part, will determine whether the caller hires you.
Bill and Jeanne Sutton run the Bay Colony Home Inspection Co. in Milton, Mass. – one of the best in the business.…
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