WA AMC Fails, Leaves Appraisers Unpaid



>> See Past News Editions
>> Click to Print
>2016-2017 TAF Approved USPAP Online
Enroll Now! (7 hours – $143.95)
>FHA Checklist/Field Guide







Washington AMC Fails, Leaving Appraisers Unpaid 
By Isaac Peck, Editor

When an Appraisal Management Company (AMC) fails it is usually appraisers who are left holding the bag. Many appraisers are now reporting that the William Craig Company, Inc. (WCCI), based in Washington (Wash.), is closing its doors with up to $250,000 in unpaid fees owed to appraisers.

In early February, Jenna Bell, a Business Relations Specialist at WCCI, sent out an email to many appraisers on its panel indicating that “2015 has been one of the toughest years” for the company and that in order for WCCI to continue operations it “would have to clear out all appraiser vendors to be paid.” The email goes on to propose that, in lieu of payment for unpaid appraiser fees, WCCI would “transfer a portion of WCCI company stock to each appraiser in exchange for the balance WCCI shows you have invoiced as of 2/8/15.”

Bell continues: “This would mean that you would become a part owner in WCCI with dividends and decision making capabilities moving forward. The only way we will be able to make this happen and ensure that WCCI lives on and continues to be fully appraiser owned & operated, we must get all of our appraisers’ with outstanding balances to agree.”

Citing the specific amount owed to each appraiser, Bell then offers WCCI stock in exchange for the unpaid balance owed to each appraiser. One appraiser who was owed $1,425 was offered six shares of WCCI, or 0.5% of the company, according to an email obtained by WRE. Another appraiser who was owed $8,600 was offered 36 shares or 2.7% of the company. These numbers suggest a company valuation of between $285,000-$318,000 and indicates that the total balance owed to appraisers may total up to $240,000, although it could be more.

In the email, Bell writes that the proposal would “change the corporate stockholders from one, to a new estimated total of 140 stockholders,” hinting that up to 140 appraisers are currently owed unpaid balances by WCCI. Additionally, the email states that the current owner/sole stockholder (believed to be Jacob Amy), would retain 25% of the total company stock. Jacob Amy, the president of WCCI at the time of this writing, recently took over the company from the founder William Craig Kogelschatz.

In the email, Bell encourages appraisers to accept stock in lieu of payment, writing that “based our proposed budget moving forward, we estimate that shareholders should see a full return of their investment per this proposal in approximately two years but it would provide a lifetime of potential income.”

(story continues below)
(story continues)

Appraisers Push Back
Wash. appraiser Jill Smith (not her real name for fear of retaliation/blacklisting) says that she has worked with WCCI for several years and only recently began to worry about the sustainability of the company as the checks she received began to bounce.

No appraiser who Smith has spoken to so far is interested in WCCI’s proposal, she says.  She says she has talked to nearly 20 of the 140 affected appraisers, including one appraisal company that is owed nearly $40,000 in unpaid fees. WCCI owes Smith nearly $10,000 for her appraisal work and she doesn’t intend to let it go without a fight. “As soon as I received the email from WCCI, I filed complaints with my state, the FDIC, the FBI, Wash.’s department of Labor and Industries, the Department of Financial Institutions and my state Attorney General. I even sent emails to Fannie Mae and Freddie Mac,” says Smith.

The frustrating part for Smith is that no federal or state regulators seem to be taking this situation seriously. “No one finds the seriousness in this situation. Here is a company that has taken money from their clients and never paid the appraisers who did the work. This guy is going to get away with stealing hundreds of thousands from appraisers and no one cares,” according to Smith.

Smith encourages all appraisers to file complaints with Wash.’s Attorney General and call for an investigation into WCCI and its owner, Jacob Amy. “I’ve been told we need at least 100 complaints to the Attorney General for them to even consider looking at it. I see this as a case of potential fraud and grand theft. I have already sent them a letter saying that I felt this was fraud and asked them to look at it. I’ve done everything I can possibly do and I encourage appraisers to do the same,” Smith says.

Closed Doors
According to Smith and several other Wash. appraisers, WCCI’s office is now empty, with all computers and furniture removed from the building.  Smith says they also have stopped answering phone calls or returning emails. Working RE could not reach WCCI by phone and received no response to multiple emails.

Value of AMC Bond
Fortunately for appraisers, Wash.’s State Department of Licensing requires a $100,000 Surety Bond for all licensed AMCs. WCCI appears to be currently bonded so there may at least be some form of compensation for unpaid appraisers. However, according to Smith, the Bond will pay on a first-come, first-served basis, so once the bond’s $100,000 is exhausted, any appraisers or creditors filing afterwards will be left unpaid.  There may also be non-appraiser creditors/lenders who will file against the bond as well, which would further reduce the amount paid to appraisers from the bond.

Wash.’s AMC bond requirements have some of the highest limits in the country, with many other states requiring bonds of as little as $25,000. The calling of WCCI’s bond will mark one of the first instances where an AMC bond has been called and used to pay appraisers; many of the larger AMC failures took place before many states developed AMC licensing and bonding requirements.

WCCI’s failure is relatively small compared to other AMC failures, with AppraisalLoft owing nearly $3 million in unpaid appraisal fees and Evaluation Solutions/ES Appraisal Services owing $11 million to appraisers, agent and brokers for appraisal and broker price opinion services.

However, even though the total amount owed WCCI seems relatively small, the fact remains that Wash.’s $100,000 bond will fall significantly short of the amount needed to make all appraisers whole.  Consequently, WCCI’s failure may prompt other states to consider raising (or adopting) AMC bond requirements and limits.  Currently, less than 25 states have AMC bond requirements.

According to Smith, affected appraisers must file a lawsuit in order to collect on the bond. “You need to file a lawsuit in federal court showing proof of what you are owed. It’s not inexpensive to file it,” says Smith.

(story continues below)

(story continues)

What to do?
In past AMC failures, appraisers have employed strong arguments that lenders are ultimately responsible for the actions of their agents. Dodd-Frank states: 129E (i) 1: ‘Lenders and their agents shall compensate fee appraisers at a rate that is customary and reasonable for appraisal services performed in the market area of the property being appraised.’

Lenders and their agents are required to pay appraisers Customary & Reasonable fees, so if the lender’s agent does not pay an appraiser, it follows that the lender is on the hook. Some appraisers who refuse to accept being left with thousands in unpaid appraiser fees have been successful in deploying this argument in small claims court (See Appraiser Wins “AMC-Agent” Judgment Against One-West Bank).

In the case of WCCI, its biggest lender client is Boeing Credit Union.

Richard Hagar, SRA and national regulatory expert, agrees that in cases where an AMC fails to pay an appraiser, the lender is responsible. “Numerous federal regulations and guidelines make it clear that the lender is absolutely, unequivocally responsible for the actions of their third party vendors,” argues Hagar.

Hagar cites the Interagency Appraisal and Evaluation Guidelines (Docket ID OCC-2010-0012) which indicate that the lender must monitor and audit their AMCs on a regular basis. In other words, if the AMC was experiencing financial difficulties, the lender should have been aware of it and taken appropriate action. The Guidelines state: “An institution that engages a third party to perform certain collateral valuation functions on its behalf is responsible for understanding and managing the risks associated with the arrangement. An institution should use caution if it engages a third party to administer any part of its appraisal and evaluation function. An institution is accountable for ensuring that any services performed by a third party, both affiliated and unaffiliated entities, comply with applicable laws and regulations and are consistent with supervisory guidance. Therefore, an institution should have the resources and expertise necessary for performing ongoing oversight of third party arrangements.”

The Federal Reserve Bank also requires that a lender’s “board of directors and senior management must retain accountability for any outsourced activity,” including to:

– Create a management structure to establish, manage and monitor the outsourcing arrangement.
– Retain key individuals from the outsourced function to manage and monitor the outsourcing arrangement,
– Perform due diligence on the service provider to ensure technical capabilities, managerial skills, financial viability, familiarity with the financial services industry, and a demonstrated capacity to keep pace with innovation in the marketplace.
– Involve internal and/or external audit in the entire outsourcing process.
– Ensure that contingency plans are formulated and viable in the event of nonperformance by the service provider.

Hagar says if an AMC doesn’t pay the appraisers, that is a failure of the bank or credit union to monitor the actions of its “agent.” “The failure of the AMC to pay appraisers is an indicator that the lender failed to properly manage and audit their third-party relationships as required by federal regulations. Appraisers who are left unpaid by WCCI should write a physical letter to the Compliance Officer of the bank/client and tell them what has happened, notifying them that the bank is responsible for payment. Don’t write War and Peace. Keep it to a single 8 ½” x 11” piece of paper. These appraisals have been delivered to Boeing Credit Union and have its name on them. The lender is in possession of stolen property until payment is made. Lenders are responsible for their third party vendors,” says Hagar.

In addition to demanding payment from the lender (with a lawsuit if necessary), affected appraisers can also file complaints with the following regulatory agencies:

Federal Deposit Insurance Corporation:

Appraisal Subcommittee:

State of Washington Attorney General:

State of Washington – Department of Licensing – Appraisal Division:

Consumer Finance Protection Bureau:

This is a developing story, visit WorkingRE.com frequently for updates.


March Webinar:
Appraising Complex and Unusual Properties (Two-Parts)
Part 1: March 17th, 10 – 11:30 a.m. PST
Part 2: March 23rd, 10 – 11:30 a.m. PST
In this two-part webinar, Richard Hagar, SRA shows you what to do when faced with out-of-the-box properties and how to appraise expensive and odd-ball properties like a pro. Hagar takes you step-by-step through how to handle oddball properties, including log homes, dome homes, historic properties, waterfront mansions, and even properties with their own airport or hanger on the subject site. Plus, learn how to handle an appraisal when there is an unusual power source such as a water wheel, generator, or solar panels. Expand your expertise and diversify your practice so you can become your clients’ go-to appraiser! Sign Up Now!

Working RE Winter Series Savings
Persistent Appraisal Failures ($49 – Available Now)
February: Appraisal Adjustments: Solving Common Problems ($79 – Available Now)
March: Complex/Unusual Properties (two parts – $79)

Save $48 when you purchase the Winter Series Season Ticket (five webinars)!


About the Author
Isaac Peck is the Editor of Working RE magazine and the Director of Marketing at OREP.org, a leading provider of E&O insurance for appraisers, inspectors and other real estate professionals in 49 states. He received his Master’s Degree in Accounting at San Diego State University. He can be contacted at Isaac@orep.org or (888) 347-5273.

>Click to Print
Collateral Underwriter Blog: Find answers, offer solutions.
>Opt-In to Working RE Newsletters

Send your story submission/idea to the Editor: isaac@orep.org


Tags: ,

Comments (10)

  1. Accepting stock would be a self defeating effort. In order to pay back the share holders, they’d have to suppress appraisers fees further. If the lender was coming forward with reasonable appraiser compensation, they’d likely have never used an amc company in the first place. How can a regulated fee be re distributed to share holders? What about junk fee and unearned fee rules?

    - Reply
  2. This is precisely why our company pays our appraisers up front within days of delivering a report(usually 2-5 business days). We get paid from most of our lender 30-90 days after appraisal reports are completed.We have invested our earnings back into our company, and have made sure to reduce our risk, and protect ourselves, our lenders, and our appraisers from this ever happening. We hope that this industry weeds through the bad companies out there, and finds those AMC’s like us who are trying to do things correct. Paying and treating appraisers well is our #1 priority! We are not all bad, there is just some bad weeds in the garden.

    - Reply
  3. The demise of WCCI is to be celebrated, but woe to the poor defrauded appraisers. Several years ago I did some appraisals for WCCI out of desperation during very lean times (HVCC had abruptly cut me off from my clients and it was AMCs or die). Mercifully, better clients came along and I eventually escaped the WCCI plantation. WCCI paid about 50% of C&R. Doing the obvious math, I’m baffled how a company that skimmed 50% of the appraisal fee for doing 10% of the work could possibly fail: WCCI was essentially a machine that printed money! The appraisers defrauded by WCCI’s failure are likely desperate folks who will be ruined by their losses. Somebody deserves to go to jail for this – somebody named William Craig Kogelschatz.

    - Reply
  4. In a way, there may a little bit of a Karma situation here in regard to those appraisers that did not get paid, however, I would be the first to admit I’d need more information before getting too high and mighty. I was contacted by WCCI a few years ago after HVCC kicked in (when I was still not quite sure to what degree these management companies would be decimating the fee structure). I signed up with them and I received a request for a very standard, suburban SFR in my area (Los Angeles/Orange County) and fee offered was $210.00 which I rejected. I got into this profession in 1988 and, at that time, I was receiving fees of $250.00. Needless to say, I was incredulous at the notion that a company would have the gall to offer such abysmal and insulting fees. While I never formally requested to get off of their panel, in the ensuing years, they would occasionally send me requests almost always offering in around the same fee of $210.
    While I don’t like the management company thing anymore than anyone else does, it’s pretty hard to begrudge someone from taking work from a management company for a fairly reasonable fee because it is truly not all that easy to secure high paid direct lender work on a regular basis (not impossible by any means, though). But doesn’t there have to be a point where the fee is so insultingly low that members of our profession have to refuse this work so that, inevitably, operations such as WCCI go out of business much sooner than later? Assuming that these appraisers who got screwed were accepting fees like I was being offered (and why wouldn’t they be?), it’s hard to feel sorry for them. You go to bed with dogs, you wake up fleas.

    - Reply
  5. by Dennis J. Huber

    So, Mr. Hagar, using the reasoning above, are you saying that Fannie Mae should pay me fees on cases where they were the named client, but the AMC they used filed bankruptcy?

    - Reply
  6. How can any appraiser “allow” such a big tab to go left unpaid? Does someone need the “Wheel of Fortune” to “get a clue?” You’re not getting paid but have appraisal reports that are on your desk to be processed? Hold them ransom until your back payment has been caught up. If the AMC continues to do this to you: DONT WORK FOR THEM. Now you can own a piece of a defunct company in lieu of payment. I have some ENRON STOCK here for you to buy…….There is another company that pays slower then molasses in the dead of winter: Here is a riddle: What is another name for “ground” and when you want to “hit something” you want to hit the: rhymes with Shark. Put them together you have? Your call if you want to do business with them. There is another “Value” and when you have faith in someone you must be able to” Rhymes with “bust” them. They gouge 45% of the appraisal fee. Needless to say not even the mafia charges that “vig”. They’ve been fired.

    - Reply
  7. $250,000 unpaid? Oh, boo hoo, they had a hard year? Crimea river. This is EXACTLY why the extortionists shouldn’t exist to begin with and should be illegal. Get a clue from the movie “Thief”.

    - Reply
  8. What’s a 100% of nothing? They are going to exchange stock for unpaid debts. You have got to be kidding. Where are the State Boards?

    - Reply
  9. Again, Appraisers are stuck holding the bag! Nobody gives a flip about appraisers nor C & R Fees. This has all been b/s since 2008! Frank Dodd didn’t do a Damn thing but put the foot on Appraiser’s neck a little more for Banks & Amc’s!

    - Reply
  10. Typical we have had the Amc Dodd frank bs shoved up our backsides as partners we dont need or want. We have to pay through the nose for rip off e and O insurance to at least a million yet their surety is practically nil. es and others like this one have screwed us for years. Can’t wait to get out of this profession I have a client who owes me 10k for over three years course the reverse mtg co burned him. It’s gotten to the point of ridiculious yet if you notice all these state boards stack their hierarchy with lots of useless lawyers sucking at the teat of the state and doing NOTHING!!

    - Reply

Leave a Reply

Your email address will not be published. Required fields are marked *