|Services Offered this Issue
> Join over 1,400 others. OREP/WRE’s 2017 Fee Survey!
AMC Fined for Removing Appraiser from Panel
By Isaac Peck, Editor
Appraisers have long discussed the worry of being secretly blacklisted by an appraisal management company (AMC) or lender. Fail to come in at value, consider additional comparables, drive back out to the subject at no additional cost, or turn a report in on time, and you could find yourself never getting another order from that particular client again.
Oftentimes, the appraiser is never notified that they have been removed from an AMC’s or lender’s appraiser panel. The work simply dries up. In extreme cases, some appraisers have filed lawsuits against the AMC/lender responsible alleging violations of appraiser independence and unfair business practices (See Smoking Gun Allows Appraiser to Sue over Blacklisting).
Many states also have AMC laws that have stringent requirements that AMCs must notify an appraiser when he or she is removed from an appraisal panel. Unfortunately, the lack of enforcement actions against AMCs for such violations has caused many appraisers to question whether such regulations have any effect at all.
However, in a precedent setting move, the Washington State Department of Licensing has recently become the first regulatory agency to fine an AMC for removing an appraiser from an appraiser panel without proper notification. In September 2015, the American Reporting Company (ARC) was sanctioned for “removing a real estate appraiser from [an] appraiser panel without proper notifications” and failing to “provide [a] real estate appraiser [the] opportunity to respond to removal from panel.”
The penalty was a $2,000 fine and a one year license suspension, with the suspension being stayed (not imposed) provided that ARC complies with the law going forward.
Missed Deadline, No Work
Spectrum Real Estate Services, led by Jerry Cameron and Caitlin Ochoa, first began working for ARC in February 2011. Caitlin Ochoa says that ARC started out by sending Spectrum quite a bit of work. “They sent us 10 appraisals in our first month. One month later we got 24 appraisals. Everything was such high volume at that time, our lead time ended up getting slower and they still wanted a three day turn time. It got to the point where we had week long lead times, we tried to do the best we could to meet deadlines and we did meet deadlines,” says Ochoa
However, August of that same year, work began to fizzle for Spectrum. “When they stopped sending us orders, we called the appraisal coordinator at ARC and we said ‘hey what’s going on?’ They told us that we were too slow. We asked them to send us an order and let us prove ourselves,” Ochoa says.
The result: ARC never sent Spectrum another order.
Ochoa says that ARC also owed them for past appraisals. “They underpaid us a large percentage of our appraisals, so I carefully went through all of the accounting documents and matched every single payment they paid us, and what was underpaid. Then I had to go back and forth with ARC to finally get paid what they owed us,” says Ochoa. Ohoa says she then sent ARC a formal email, arguing that it is against Oregon law for an AMC to “remove an appraiser from an appraiser panel without prior written notice” (HB 3624 Section 5). However, ARC gave no response. “The lack of work really hurt our business. We went from getting a ton of work to nothing,” says Ochoa.
Then in October of 2012, Ochoa filed the complaint with the state board. As is typical with many state boards, it took the WA board a long time to investigate and respond. “It took years and it was a lot of work. The state wanted lots of evidence and all of our email communication,” reports Ochoa. When she filed the complaint, Ochoa was not even an appraiser at the time. “Spectrum is my father’s company. I was graduating from college and had just gotten back from China when all of this happened. I had been living there since 2008. I came back and then took my classes and became an appraiser. I’ve been licensed since March 2013,” says Ochoa.
The end result was that in Sept. 2015, ARC was finally sanctioned by the WA Board for violating Oregon law and removing Spectrum from their appraisal panel without written notification.
Ochoa says that at the end of the day, standing up to ARC was both costly and time consuming. “I’m glad they had to hire an attorney and have a small headache, but the outcome of all this isn’t exactly a great victory. First of all we got subpoenaed by ARC during the board complaint process. They wanted original documents. We have a basement full of boxes and there was no way I would be able to go through every single box and provide them with all the information. I have to do my work. So we ultimately had to hire an attorney and spend a few thousand dollars to get the subpoena quashed. Not only did we not get back on this client’s panel, but we didn’t get anything out of it,” Ochoa.
Months later, Ochoa says Spectrum randomly got an email from ARC saying that the AMC will no longer be working with Spectrum Appraisal. “I emailed them back and asked them why, but they never responded,” Ochoa says.
However, Ochoa still maintains that appraisers need to stick up for themselves and not get pushed around by AMCs. “Appraisers should not have to be bullied by AMCs. We are professional firm and we expect the same from our clients,” says Ochoa.
The state laws that exist requiring AMCs to provide written notification to appraisers before removing them from an appraisal panel are intended to protect appraiser independence by preventing the blacklisting of appraisers who don’t meet value or acquiesce to inappropriate AMC demands. However, AMCs remain free to remove appraisers from appraiser panels for good cause or unprofessional business practices, but the written notice requirement is meant to prevent the secret blacklisting of appraisers.
In this sense, the enforcement of this law against ARC is good news for appraisers, as it will discourage the quiet, back-room blacklisting that so often takes place in the industry. Appraisers are rarely notified when they are removed from a client’s Approved List (or placed on a blacklist), and even fewer are given a clear reason why they are no longer receiving work.
In the case of Spectrum and ARC, it appears that ARC did not even formally remove Spectrum from its appraiser panel until the State Board complaint was settled, but simply stopped sending work, suggesting that AMCs and lenders sometimes side-step the notification requirement by leaving an appraiser on a panel, but still effectively blacklisting that appraiser for internal purposes.
In the case of ARC, that defense does not appear to have held up, and the law was enforced.
> How are Fees in Your Area? Weigh in on OREP / Working RE’s 2017 Fee Survey.
> CE Online – 7 Hours (approved in 39 states)
How To Support and Prove Your Adjustments
Presented by: Richard Hagar, SRA
Must-know for all appraisers working today. Ensure proper support for your adjustments. Making defensible adjustments is the first step in becoming a “Tier One” appraiser, who earns more, enjoys the best assignments and fewer snags and callbacks. Up your game, avoid time-consuming callbacks and earn approved CE today! Sign Up Now! $119 (7 Hrs)
OREP Insured’s Price: $99
About the Author
Isaac Peck is the Editor of Working RE magazine and the Director of Marketing at OREP.org, a leading provider of E&O insurance for appraisers, inspectors and other real estate professionals in 49 states. He received his Master’s Degree in Accounting at San Diego State University. He can be contacted at Isaac@orep.org or (888) 347-5273.
Send your story submission/idea to the Editor: firstname.lastname@example.org