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Editor’s Note:
Author T.J. McCarthy, a member of the Illinois
Appraisal Board, sees a growing problem regarding lenders and AMCs filing
complaints against appraisers. He offers this advice: be very careful in
post-closing phone calls from AMC agents.
You receive a call from a lender or an AMC who
wants to talk to you about an appraisal assignment you recently completed for
them. The call usually comes from the quality control department at the post
closing stage of the loan. They start questioning you on your line item
adjustments. All the comparables are on smaller lots then the subject property
and they feel your adjustment for lot sizes seems a bit high. You want to be a
good little appraiser and not upset your client so you agree that perhaps they
could have been a little lower.
Fast Forward This is really happening to appraisers. And since the Dodd-Frank Act, more and more lenders and AMCs are sending in complaints on appraisers. I serve on the Illinois Appraisal Board which is involved in all appraiser complaints. In past years we used to say how we had never received a complaint from an AMC, which was true. We would receive complaints from lenders directly but never from their AMC. Now we receive complaints regularly from AMCs. There is no question that the appraiser is getting slammed here for trying to be a “stand up” guy, attempting to clear up gray areas in their report. They’re engaging in what they perceive to be an honest dialogue with the quality control department (long after the loan has been funded). Unfortunately, at the post-closing stage, the lender isn’t looking for you to have a change of heart on your final opinion of value. There are no changes that should be made but now you have given the quality control department ammo for a state complaint.
No Changes I am not saying that all lenders and AMCs support this type of practice. I certainly am not telling you to ignore errors and omissions on your reports when a client discovers them and asks for corrections. Nor am I telling you to be unethical. But by trying to be accommodating, you could be creating a problem for yourself where one never existed.
I am a member of the Illinois Appraisal Board and I am involved in handling
these complaints; I can assure you that the state of Illinois is receiving
them. I can’t tell you which lenders or AMCs are filing these complaints.
About the Author
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