Ryan: What about appraisers with clean records?
Brauner: Again, it’s not fair but we have seen every carrier raise their minimum premiums in the last few years for appraisers, even those with clean records. But if your record is clean, take comfort knowing that at our company, at least, you receive the minimum or the lowest premium possible. And this is true from day one, which means you don’t pay higher rates than you need to until the insurance company decides you’ve earned a “good appraiser” rate. Appraisers with clean records get the best rates, which are always among the lowest available. Call us and see!  
 

Ryan: Many appraisers say they hear stories of appraisers being “dropped” by their carriers for a single claim after years of having a spotless record.
Brauner: It’s true that carriers have tightened up underwriting and are refusing coverage to some appraisers with claims- even just one. It’s true but it is always case by case. That’s what insurance companies do- they manage risk. In some cases, you should be glad certain appraisers are not part of your insurance “pool” any longer. But the point is well taken. We receive calls from appraisers looking for coverage regularly who have been dropped by our competitors and I’m sure our competitors take some of the same types of calls.

Ryan: What about getting coverage with a claim if you are dropped?
Brauner: The good news is that many times you can obtain coverage from an alternate carrier if you are dropped. Don’t give up! Sometimes all it takes to obtain coverage elsewhere is a fresh set of eyes, especially if the issue/claim is not too serious or costly. We advise clients on how to prepare their claim summaries and rebuttals for the best possible outcome: concisely, professionally and with inclusion of new procedures that might prevent the problem from happening again. Conversely, and I say this respectfully, handwritten scrawl, ranting, incoherence, blaming others for everything, even if it’s true, works less well in persuading an underwriter you are a good risk. It pays to put time and attention into these responses. 

Ryan: Is obtaining coverage with a claim/disciplinary action on your record more expensive?
Brauner: Sometimes the new coverage is more expensive but not always. We have several markets we turn to for the harder-to-place business. We seldom are unable to find insurance for someone. In general, we place clients with the best program/carrier for them, depending on many factors, such as the various services they provide- appraising and real estate sales for instance- we have low-cost combination policy that saves them money, and things like staff size, claims history, location, etc.

Ryan: What other advice do you have for the growing number of appraisers who find themselves with claims or disciplinary actions?
Brauner: First, report the event to your agent/carrier when it happens for your own protection. To be covered, claims must be reported during the policy period with Claims Made policies. To my knowledge every appraiser has a Claims Made E&O policy. If you fail to report a claim, let your insurance policy lapse either intentionally or by forgetting to renew on time and then try to obtain a defense from the carrier, you may very well be left without coverage, even if you were insured when you did the appraisal. But if you get a claim or even the hint of a claim on the record during the policy period, it should be covered down the road even if you have let your insurance lapse and the policy is no longer in force. Also, the terms of most insurance policies require you to report claims and incidences in a timely manner. This language allows a carrier to potentially refuse coverage if they feel the delay in reporting hurt the defense. It hardly ever happens but you don’t want to be the one exception.

Ryan: So honesty is the best policy when it comes to insurance?
Brauner: It sure is. You should always report any claim or disciplinary action on any and all insurance applications. It may seem counterintuitive to disclose something that is easier to hide and maddening if the incident or complaint is frivolous.  But disclosing is for your own protection, not only for making sure that there is coverage when you need it. You also don’t want to report having “no claims or incidences” on an application and then have a claim surface that you clearly knew about prior to submission of the application. Underwriters are the opposite of insurance agents- underwriters look for any reason possible not to write your business. If you are dropped for this reason, what the industry considers dishonesty, it makes it harder to get coverage elsewhere, as you might expect.

Ryan: So appraisers should report claims and incidences for their own good?
Brauner: Yes. Seeking professional assistance early, in some cases, also can diffuse an issue and make it go away. If you have a disciplinary action, we advise seeking the advice of counsel, which is covered in most cases.

Ryan: Any other advice for appraisers with claims/incidences?
Brauner: We advise our clients who have a claim or disciplinary action to submit their renewal information, including claims documentation, far in advance of expiration to allow time for quoting and shopping. It’s always good to have choices, especially if your livelihood depends on having coverage. Renewals with claims are more complicated and take longer to underwrite. So beginning the process early can relieve the stress as your policy expiration date approaches. As noted, we market these applications to a select group of carriers and are largely successful.   

Ryan: Renewing ahead of time is a good idea for business reasons as well, right?
Brauner: Yes. AMCs/lenders have begun asking appraisers for updated insurance documents well in advance of their policy expiration date, sometimes 30 and even 60 days in advance. I take these calls every day. Some appraisers report being cut off from work until the new documents are furnished even though the old documents are still current! New documents can usually be furnished in a day or so but no one wants to lose even one job these days. To avoid this scenario, we encourage our insureds to renew early so they can have their docs ahead of time to provide to their clients. I’m sure other agents do the same. We also find that most lenders and AMCs require a minimum limit of $1 million, so we advise purchasing this amount right off the bat rather than not having the coverage when you need it and possibly losing work.

Ryan: What other insurance advice do you have?
Brauner: I’ll answer with some health advice I once heard a doctor offer about living longer: he said don’t smoke and wear your seat belt. I think he was saying that while there may be many keys to longevity, we know that two things work for sure. In the same spirit, the best advice I can offer about insurance is to make sure you have it when you need it: renew before the policy expiration date to ensure continuous coverage for all past appraisals. We contact our insureds through mailings, e-mailings and phone calls as expiration approaches to make sure that if they are not renewing with us, it is intentional. I’m sure other agents do the same. We also provide regular risk management guidance in Working RE magazine of course. But in this environment because there is a much greater chance of an appraiser being sued than ever before, it’s more important than ever to keep your insurance current. If you’re retiring, consider Extended Reporting Period or “tail” coverage so you can sleep at night. This covers all your old appraisals into the future.

Ryan: And if you don’t have insurance?

Brauner: If you don’t have insurance, consider getting it because even good appraisers get sued. Consider this: as expensive as E&O seems, the most recent “average cost of defending a claim” that I have heard is $25,000. If you have to defend yourself, that is several decades’ worth of premium.

Ryan: Finally, 2011 marks the 10 year anniversary for David Brauner Insurance Services/OREP.org and Working RE Magazine. Congratulations! Is there anything exciting to report?

Brauner: Well, covering Dodd-Frank, the rise of AMCs, customary and reasonable fees and other appraisal industry issues for Working RE has not been dull! I’m proud of our contribution to this profession with the magazine, our Customary and Reasonable Fee Survey with over 13,000 responding, HVCC Talkback Survey and our consistent reporting of what appraisers tell us is really happening. I believe it has made a difference.  At OREP, we are offering the continuing education course Appraiser Liability: Understanding Disclosures and Disclaimers at cost in partnership with Mckissock Education for our insureds, as one new benefit, along with many others like Working RE magazine.  Many OREP insureds have benefited from this approved coursework already, gaining valuable liability insights while saving about $60 on the course.

Ryan: Anything else as we close?
Brauner: Well, it’s hard to believe how quickly time flies. I’ve been providing E&O to appraisers and covering issues important to this profession through Working RE, and the Communicator magazine before that, for nearly 20 years- most of my professional life. I’m about the same age as the average appraiser, 52, and I think I probably have a pretty similar outlook and ethic. Nothing fancy, just saying what I mean and meaning what I say. I also tend to want to do things my own way. It’s been a good fit for me and very gratifying to serve this profession. I began this business from nothing and built it on hard work and reputation.  This is why I take to heart all the appraisers who tell me their businesses have suffered or been lost since HVCC because they can’t compete freely as independent fee appraisers and as business people any longer. It’s the most un-American thing imaginable. We’ll continue to be one voice for appraisers.    

Ryan: Any last thoughts about ten years of business?
Brauner: Our mission at OREP.org is Business by the Golden Rule. I think this comes from the top down at a company. It’s evident to me whether someone values my business by how and even whether they answer the phone- if they can help me when I need it instead of when it’s convenient for them. There is nothing more frustrating than having a problem I want off my plate so that I can get back to work and not being able to speak to a person who can help. I get even madder when it’s obvious that the person I’m talking to couldn't care less. I’m sure they care about cashing my check but they don’t care about solving my problem. That’s why we answer the phone, so that you don’t have to play phone tag. If you get voice mail at OREP, either all lines are busy or we’re closed. Our mission is to treat everyone the way we want to be treated; with honesty, efficiency and courtesy. I think that, as much as possible, we practice what we preach and I’m proud of that. My final thought is to thank everyone who has entrusted their insurance to us over the years.